Reservation Validity and timelines

For multi-day tours and one-day escapes, reservations for lodging, car drivers, and guides will be confirmed only upon receipt of a 50% advance payment of the total tour cost. Without the 50% payment, lodging or driver reservations will not be secured.

At least 72 hours prior  to the commencement of the tour, the remaining 50% (totaling 100% of the tour cost) must be paid to finalize the booking

Booking Confirmation

Upon completion of your booking, a confirmation email will be sent to the provided email address. Additionally, a confirmation message may also be sent to the registered WhatsApp mobile number, if provided.

Contact Information

For any inquiries regarding reservations or confirmation, please feel free to reach out to us via email at info@netrekandtravel.com or through our mobile/WhatsApp number at +91 87983 81429. Our team is available to assist you during our operating hours.

Cancellation Window

 For the multi-day tour, cancellations are subject to the policies outlined on the lodging page of our site (www.netrekandtravel.com/lodging). In the absence of any exceptions specified by the lodging, the following cancellation terms will apply:

Cancellation 7 days or less prior to the beginning of the tour: 100% cancellation fee (no refund).

Cancellation 8 to 15 days prior to the beginning of the tour: 50% cancellation charges will be applicable.

Cancellation 16 to 20 days prior to the beginning of the tour: 20% of cancellation charges will be applicable.

Cancellation before 20 days prior to the tour: 100% refund.

Penalties

If the original payment was made from abroad using a service similar to Wise or Transfer Union, the refunded amount upon cancellation will be subject to deduction of the transfer fees incurred.

Refund Eligibility

Refunds are only applicable for cancellations made through our official channels within the specified cancellation window

Exceptions

We acknowledge that unexpected events can occur. In the case of medical emergencies supported by valid documentation, civil unrest at the intended destination, or a natural disaster, exemptions from penalties may be considered. Please contact us directly to discuss such cases

Procedure

For cancellations or any related inquiries, please contact us via email at info@netrekandtravel.com or through our mobile/WhatsApp number at +91 87983 81429. Our team is available to assist you during our operating hours.

Refund Criteria

Cancellations: Please refer to our cancellation policy for specific details and timelines regarding cancellations.
Unforeseen Circumstances: Customers may be eligible for a full refund of our fees in the event of a medical emergency supported by valid documentation, civil unrest at the intended destination, or a natural disaster that forces the complete cancellation of the tour. However, please note that lodging cancellation fees are subject to discussion directly with the lodging establishment.

Refund Process

For Refund or any related inquiries, please contact us via email at info@netrekandtravel.com or through our mobile/WhatsApp number at +91 87983 81429. Our team is available to assist you during our operating hours.

Refund Methods

If you made the tour payment using a credit card, the refund will be processed through a reversal to the same credit card. If the payment was made through a bank transfer or UPI/Google Pay (only applicable in India), the refund will be issued to the original bank account or UPI/Google Pay account used for payment.
For payments made from abroad using services like Wise or Transfer Union, the refunded amount upon cancellation will be subject to deduction of the transfer fees incurred.
Additionally, if you prefer an alternative to a cash refund, you have the option to receive a credit voucher for future use on our agency's tours. In the case of a multi-day tour, the value of the credit voucher will be adjusted by deducting the cancellation fees associated with the lodging from the voucher amount

Processing Time

Refunds for cancellations are typically processed within 7-14 business days from the date the cancellation request is received and confirmed.

Exceptions

Please note that no refunds will be processed in the event of a no-show on the day of the tour or at the lodging. It's important to inform us in advance if there are any changes or delays in your schedule to avoid forfeiture of refunds due to no-show situations. We highly recommend contacting us immediately in case of unforeseen circumstances affecting your ability to attend the tour or occupy the lodging, as this might allow for alternative arrangements or considerations despite the no-show policy.